i’ve installed your product, then i tried to run it, but got splash screen only and the program became unresponsive. how can i solve it?

I’ve installed your product, then I tried to run it, but got splash screen only and the program became unresponsive. How can I solve it?

This may occur if some broken log file is located in default log file directory (%USERPROFILE%\Documents\DMS Logs).

Please back up this folder and delete it. Then launch Device Monitoring Studio again. If you have any important log file, try to copy logs one by one until you find a broken one.