hhd software knowledge base and frequently asked questions (faq)

hhd software
knowledge base
frequently asked questions
faq

Knowledge Base

Category: Product:
1 Does the product support unattended installation? Applies to: Hex Editor Neo Does not apply to :USB Monitor Does not apply to :Serial Monitor Does not apply to :Network Monitor Does not apply to :Device Monitoring Studio Does not apply to :USB Monitoring Control Applies to: Free Virtual Serial Ports Does not apply to :Serial Port Monitoring Control
2 Hex Editor Neo crashes when an error occurs during saving of a document and I'm using the French localization. Is there a solution? Applies to: Hex Editor Neo Does not apply to :USB Monitor Does not apply to :Serial Monitor Does not apply to :Network Monitor Does not apply to :Device Monitoring Studio Does not apply to :USB Monitoring Control Does not apply to :Free Virtual Serial Ports Does not apply to :Serial Port Monitoring Control
3 Hex Editor Neo crashes during lengthy operation. I receive a solution from operating system that points to this article. What should I do? Applies to: Hex Editor Neo Does not apply to :USB Monitor Does not apply to :Serial Monitor Does not apply to :Network Monitor Does not apply to :Device Monitoring Studio Does not apply to :USB Monitoring Control Does not apply to :Free Virtual Serial Ports Does not apply to :Serial Port Monitoring Control
4 I get a "Maximum Network Filters Reached" error during installation of Network Monitor. What can I do? Does not apply to :Hex Editor Neo Does not apply to :USB Monitor Does not apply to :Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Does not apply to :USB Monitoring Control Does not apply to :Free Virtual Serial Ports Does not apply to :Serial Port Monitoring Control
5 I need to get new license file for the purchased product. How can I do it? Applies to: Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: USB Monitoring Control Does not apply to :Free Virtual Serial Ports Applies to: Serial Port Monitoring Control
6 I can't see any traffic in product visualizers. What should I do? Does not apply to :Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Does not apply to :USB Monitoring Control Does not apply to :Free Virtual Serial Ports Does not apply to :Serial Port Monitoring Control
7 I've got an error during Device Monitoring Studio installation. What should I do? Does not apply to :Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Does not apply to :USB Monitoring Control Does not apply to :Free Virtual Serial Ports Does not apply to :Serial Port Monitoring Control
8 I can't uninstall the current version, installer fails. How can I fix it? Does not apply to :Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Does not apply to :USB Monitoring Control Does not apply to :Free Virtual Serial Ports Does not apply to :Serial Port Monitoring Control
9 My system is slowed down when running monitoring sessions, then starts to consume memory and hangs. What should I do? Does not apply to :Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Does not apply to :USB Monitoring Control Does not apply to :Free Virtual Serial Ports Does not apply to :Serial Port Monitoring Control
10 I've got troubles playing back log file with "Continuous" time scale. Playback stops/displays "bad memory condition". What should I do? Does not apply to :Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Does not apply to :USB Monitoring Control Does not apply to :Free Virtual Serial Ports Does not apply to :Serial Port Monitoring Control
11 I've reinstalled my PC and lost my license, how can I register my copy of software now? Applies to: Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: USB Monitoring Control Does not apply to :Free Virtual Serial Ports Applies to: Serial Port Monitoring Control
12 I’m trying to install the license, but an error occurs. How can I solve it? Applies to: Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: USB Monitoring Control Does not apply to :Free Virtual Serial Ports Applies to: Serial Port Monitoring Control
13 I've downloaded license file from the My Account, but it does not activate my copy of software. What should I do? Applies to: Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: USB Monitoring Control Does not apply to :Free Virtual Serial Ports Applies to: Serial Port Monitoring Control
14 I want to upgrade my copy of the product (license type). How can I do it? Applies to: Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: USB Monitoring Control Does not apply to :Free Virtual Serial Ports Applies to: Serial Port Monitoring Control
15 My personal profile (information) has been changed, how can I update it in your database? Does not apply to :Hex Editor Neo Does not apply to :USB Monitor Does not apply to :Serial Monitor Does not apply to :Network Monitor Does not apply to :Device Monitoring Studio Does not apply to :USB Monitoring Control Does not apply to :Free Virtual Serial Ports Does not apply to :Serial Port Monitoring Control
16 I can't log into My Account, login or password are incorrect, how can I login? Does not apply to :Hex Editor Neo Does not apply to :USB Monitor Does not apply to :Serial Monitor Does not apply to :Network Monitor Does not apply to :Device Monitoring Studio Does not apply to :USB Monitoring Control Does not apply to :Free Virtual Serial Ports Does not apply to :Serial Port Monitoring Control
17 I can't install/uninstall your product, installer/uninstaller rolls back in the middle and reports failure. What should I do? Applies to: Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: USB Monitoring Control Applies to: Free Virtual Serial Ports Applies to: Serial Port Monitoring Control
18 How can I get an invoice for my completed order? Does not apply to :Hex Editor Neo Does not apply to :USB Monitor Does not apply to :Serial Monitor Does not apply to :Network Monitor Does not apply to :Device Monitoring Studio Does not apply to :USB Monitoring Control Does not apply to :Free Virtual Serial Ports Does not apply to :Serial Port Monitoring Control
19 I’ve installed your product, then I tried to run it, but got splash screen only and the program became unresponsive. How can I solve it? Does not apply to :Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Does not apply to :USB Monitoring Control Does not apply to :Free Virtual Serial Ports Does not apply to :Serial Port Monitoring Control
20 How do you deliver your products? Applies to: Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: USB Monitoring Control Does not apply to :Free Virtual Serial Ports Applies to: Serial Port Monitoring Control
21 What payment methods do you accept? Does not apply to :Hex Editor Neo Does not apply to :USB Monitor Does not apply to :Serial Monitor Does not apply to :Network Monitor Does not apply to :Device Monitoring Studio Does not apply to :USB Monitoring Control Does not apply to :Free Virtual Serial Ports Does not apply to :Serial Port Monitoring Control
22 I am a reseller and need to specify different billing and delivery information. How can it be accomplished? Does not apply to :Hex Editor Neo Does not apply to :USB Monitor Does not apply to :Serial Monitor Does not apply to :Network Monitor Does not apply to :Device Monitoring Studio Does not apply to :USB Monitoring Control Does not apply to :Free Virtual Serial Ports Does not apply to :Serial Port Monitoring Control
23 How can I get a quote for your products? Applies to: Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: USB Monitoring Control Does not apply to :Free Virtual Serial Ports Applies to: Serial Port Monitoring Control
24 I've upgraded my product and applied license file. Product says it's activated, but it's still in the trial mode. What can I do? Applies to: Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: USB Monitoring Control Does not apply to :Free Virtual Serial Ports Applies to: Serial Port Monitoring Control
25 I've recieved confirmation of my payment from Avangate, but still got no license files. What should I do? Does not apply to :Hex Editor Neo Does not apply to :USB Monitor Does not apply to :Serial Monitor Does not apply to :Network Monitor Does not apply to :Device Monitoring Studio Does not apply to :USB Monitoring Control Does not apply to :Free Virtual Serial Ports Does not apply to :Serial Port Monitoring Control
26 Installation fails at "Performing additional operations" step. How can I fix it? Does not apply to :Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: USB Monitoring Control Applies to: Free Virtual Serial Ports Applies to: Serial Port Monitoring Control
27 I've downloaded a CHM file but when I try to open it, I get "Navigation to the webpage was canceled" error. How can I resolve it? Does not apply to :Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: USB Monitoring Control Does not apply to :Free Virtual Serial Ports Applies to: Serial Port Monitoring Control
28 How can I compute MODBUS CRC-16 (CRC-16-IBM) checksum in Hex Editor Neo? Applies to: Hex Editor Neo Does not apply to :USB Monitor Does not apply to :Serial Monitor Does not apply to :Network Monitor Does not apply to :Device Monitoring Studio Does not apply to :USB Monitoring Control Does not apply to :Free Virtual Serial Ports Does not apply to :Serial Port Monitoring Control