hhd software knowledge base and frequently asked questions (faq)

hhd software
knowledge base
frequently asked questions
faq

Knowledge Base

Category: Product:
1Does the product support unattended installation? Applies to: Hex Editor Neo Does not apply to :USB MonitorDoes not apply to :Serial MonitorDoes not apply to :Network MonitorDoes not apply to :Device Monitoring Studio Applies to: Device Monitoring Studio Server Does not apply to :USB Monitoring ControlDoes not apply to :Serial Port Monitoring Control Applies to: Virtual Serial Ports
2Hex Editor Neo crashes when an error occurs during saving of a document and I'm using the French localization. Is there a solution? Applies to: Hex Editor Neo Does not apply to :USB MonitorDoes not apply to :Serial MonitorDoes not apply to :Network MonitorDoes not apply to :Device Monitoring StudioDoes not apply to :Device Monitoring Studio ServerDoes not apply to :USB Monitoring ControlDoes not apply to :Serial Port Monitoring ControlDoes not apply to :Virtual Serial Ports
3Hex Editor Neo crashes during lengthy operation. I receive a solution from operating system that points to this article. What should I do? Applies to: Hex Editor Neo Does not apply to :USB MonitorDoes not apply to :Serial MonitorDoes not apply to :Network MonitorDoes not apply to :Device Monitoring StudioDoes not apply to :Device Monitoring Studio ServerDoes not apply to :USB Monitoring ControlDoes not apply to :Serial Port Monitoring ControlDoes not apply to :Virtual Serial Ports
4I get a "Maximum Network Filters Reached" error during installation of Network Monitor. What can I do? Does not apply to :Hex Editor NeoDoes not apply to :USB MonitorDoes not apply to :Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Does not apply to :Device Monitoring Studio ServerDoes not apply to :USB Monitoring ControlDoes not apply to :Serial Port Monitoring ControlDoes not apply to :Virtual Serial Ports
5I need to get new license file for the purchased product. How can I do it? Applies to: Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: Device Monitoring Studio Server Applies to: USB Monitoring Control Applies to: Serial Port Monitoring Control Does not apply to :Virtual Serial Ports
6I can't see any traffic in product visualizers. What should I do? Does not apply to :Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Does not apply to :Device Monitoring Studio ServerDoes not apply to :USB Monitoring ControlDoes not apply to :Serial Port Monitoring ControlDoes not apply to :Virtual Serial Ports
7I've got an error during Device Monitoring Studio installation. What should I do? Does not apply to :Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: Device Monitoring Studio Server Does not apply to :USB Monitoring ControlDoes not apply to :Serial Port Monitoring ControlDoes not apply to :Virtual Serial Ports
8I can't uninstall the current version, installer fails. How can I fix it? Does not apply to :Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Does not apply to :Device Monitoring Studio ServerDoes not apply to :USB Monitoring ControlDoes not apply to :Serial Port Monitoring ControlDoes not apply to :Virtual Serial Ports
9My system is slowed down when running monitoring sessions, then starts to consume memory and hangs. What should I do? Does not apply to :Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Does not apply to :Device Monitoring Studio ServerDoes not apply to :USB Monitoring ControlDoes not apply to :Serial Port Monitoring ControlDoes not apply to :Virtual Serial Ports
10I've got troubles playing back log file with "Continuous" time scale. Playback stops/displays "bad memory condition". What should I do? Does not apply to :Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Does not apply to :Device Monitoring Studio ServerDoes not apply to :USB Monitoring ControlDoes not apply to :Serial Port Monitoring ControlDoes not apply to :Virtual Serial Ports
11I've reinstalled my PC and lost my license, how can I register my copy of software now? Applies to: Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: Device Monitoring Studio Server Applies to: USB Monitoring Control Applies to: Serial Port Monitoring Control Does not apply to :Virtual Serial Ports
12I’m trying to install the license, but an error occurs. How can I solve it? Applies to: Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: Device Monitoring Studio Server Applies to: USB Monitoring Control Applies to: Serial Port Monitoring Control Does not apply to :Virtual Serial Ports
13I've downloaded license file from the My Account, but it does not activate my copy of software. What should I do? Applies to: Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: Device Monitoring Studio Server Applies to: USB Monitoring Control Applies to: Serial Port Monitoring Control Does not apply to :Virtual Serial Ports
14I want to upgrade my copy of the product (license type). How can I do it? Applies to: Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: Device Monitoring Studio Server Applies to: USB Monitoring Control Applies to: Serial Port Monitoring Control Does not apply to :Virtual Serial Ports
15My personal profile (information) has been changed, how can I update it in your database? Does not apply to :Hex Editor NeoDoes not apply to :USB MonitorDoes not apply to :Serial MonitorDoes not apply to :Network MonitorDoes not apply to :Device Monitoring StudioDoes not apply to :Device Monitoring Studio ServerDoes not apply to :USB Monitoring ControlDoes not apply to :Serial Port Monitoring ControlDoes not apply to :Virtual Serial Ports
16I can't log into My Account, login or password are incorrect, how can I login? Does not apply to :Hex Editor NeoDoes not apply to :USB MonitorDoes not apply to :Serial MonitorDoes not apply to :Network MonitorDoes not apply to :Device Monitoring StudioDoes not apply to :Device Monitoring Studio ServerDoes not apply to :USB Monitoring ControlDoes not apply to :Serial Port Monitoring ControlDoes not apply to :Virtual Serial Ports
17I can't install/uninstall your product, installer/uninstaller rolls back in the middle and reports failure. What should I do? Applies to: Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: Device Monitoring Studio Server Applies to: USB Monitoring Control Applies to: Serial Port Monitoring Control Applies to: Virtual Serial Ports
18How can I get an invoice for my completed order? Does not apply to :Hex Editor NeoDoes not apply to :USB MonitorDoes not apply to :Serial MonitorDoes not apply to :Network MonitorDoes not apply to :Device Monitoring StudioDoes not apply to :Device Monitoring Studio ServerDoes not apply to :USB Monitoring ControlDoes not apply to :Serial Port Monitoring ControlDoes not apply to :Virtual Serial Ports
19I’ve installed your product, then I tried to run it, but got splash screen only and the program became unresponsive. How can I solve it? Does not apply to :Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Does not apply to :Device Monitoring Studio ServerDoes not apply to :USB Monitoring ControlDoes not apply to :Serial Port Monitoring ControlDoes not apply to :Virtual Serial Ports
20How do you deliver your products? Applies to: Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: Device Monitoring Studio Server Applies to: USB Monitoring Control Applies to: Serial Port Monitoring Control Does not apply to :Virtual Serial Ports
21What payment methods do you accept? Does not apply to :Hex Editor NeoDoes not apply to :USB MonitorDoes not apply to :Serial MonitorDoes not apply to :Network MonitorDoes not apply to :Device Monitoring StudioDoes not apply to :Device Monitoring Studio ServerDoes not apply to :USB Monitoring ControlDoes not apply to :Serial Port Monitoring ControlDoes not apply to :Virtual Serial Ports
22I am a reseller and need to specify different billing and delivery information. How can it be accomplished? Does not apply to :Hex Editor NeoDoes not apply to :USB MonitorDoes not apply to :Serial MonitorDoes not apply to :Network MonitorDoes not apply to :Device Monitoring StudioDoes not apply to :Device Monitoring Studio ServerDoes not apply to :USB Monitoring ControlDoes not apply to :Serial Port Monitoring ControlDoes not apply to :Virtual Serial Ports
23How can I get a quote for your products? Applies to: Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: Device Monitoring Studio Server Applies to: USB Monitoring Control Applies to: Serial Port Monitoring Control Does not apply to :Virtual Serial Ports
24I've upgraded my product and applied license file. Product says it's activated, but it's still in the trial mode. What can I do? Applies to: Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: Device Monitoring Studio Server Applies to: USB Monitoring Control Applies to: Serial Port Monitoring Control Does not apply to :Virtual Serial Ports
25I've recieved confirmation of my payment from Avangate, but still got no license files. What should I do? Does not apply to :Hex Editor NeoDoes not apply to :USB MonitorDoes not apply to :Serial MonitorDoes not apply to :Network MonitorDoes not apply to :Device Monitoring StudioDoes not apply to :Device Monitoring Studio ServerDoes not apply to :USB Monitoring ControlDoes not apply to :Serial Port Monitoring ControlDoes not apply to :Virtual Serial Ports
26Installation fails at "Performing additional operations" step. How can I fix it? Does not apply to :Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: Device Monitoring Studio Server Applies to: USB Monitoring Control Applies to: Serial Port Monitoring Control Applies to: Virtual Serial Ports
27I've downloaded a CHM file but when I try to open it, I get "Navigation to the webpage was canceled" error. How can I resolve it? Does not apply to :Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: Device Monitoring Studio Server Applies to: USB Monitoring Control Applies to: Serial Port Monitoring Control Does not apply to :Virtual Serial Ports
28How can I compute MODBUS CRC-16 (CRC-16-IBM) checksum in Hex Editor Neo? Applies to: Hex Editor Neo Does not apply to :USB MonitorDoes not apply to :Serial MonitorDoes not apply to :Network MonitorDoes not apply to :Device Monitoring StudioDoes not apply to :Device Monitoring Studio ServerDoes not apply to :USB Monitoring ControlDoes not apply to :Serial Port Monitoring ControlDoes not apply to :Virtual Serial Ports