hhd software knowledge base and frequently asked questions (faq)
frequently asked questions
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Hex Editor Neo
Device Monitoring Studio
Device Monitoring Studio Server
USB Monitoring Control
Serial Port Monitoring Control
Free Virtual Serial Ports
Does the product support unattended installation?
Hex Editor Neo crashes when an error occurs during saving of a document and I'm using the French localization. Is there a solution?
Hex Editor Neo crashes during lengthy operation. I receive a solution from operating system that points to this article. What should I do?
I get a "Maximum Network Filters Reached" error during installation of Network Monitor. What can I do?
I need to get new license file for the purchased product. How can I do it?
I can't see any traffic in product visualizers. What should I do?
I've got an error during Device Monitoring Studio installation. What should I do?
I can't uninstall the current version, installer fails. How can I fix it?
My system is slowed down when running monitoring sessions, then starts to consume memory and hangs. What should I do?
I've got troubles playing back log file with "Continuous" time scale. Playback stops/displays "bad memory condition". What should I do?
I've reinstalled my PC and lost my license, how can I register my copy of software now?
I’m trying to install the license, but an error occurs. How can I solve it?
I've downloaded license file from the My Account, but it does not activate my copy of software. What should I do?
I want to upgrade my copy of the product (license type). How can I do it?
My personal profile (information) has been changed, how can I update it in your database?
I can't log into My Account, login or password are incorrect, how can I login?
I can't install/uninstall your product, installer/uninstaller rolls back in the middle and reports failure. What should I do?
How can I get an invoice for my completed order?
I’ve installed your product, then I tried to run it, but got splash screen only and the program became unresponsive. How can I solve it?
How do you deliver your products?
What payment methods do you accept?
I am a reseller and need to specify different billing and delivery information. How can it be accomplished?
How can I get a quote for your products?
I've upgraded my product and applied license file. Product says it's activated, but it's still in the trial mode. What can I do?
I've recieved confirmation of my payment from Avangate, but still got no license files. What should I do?
Installation fails at "Performing additional operations" step. How can I fix it?
I've downloaded a CHM file but when I try to open it, I get "Navigation to the webpage was canceled" error. How can I resolve it?
How can I compute MODBUS CRC-16 (CRC-16-IBM) checksum in Hex Editor Neo?
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HHD Software Ltd.
29 Harley Street
+44 207 617 74 83
+1 213 985 10 07
+44 845 058 25 93
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