Software Return Policy

HHD Software provides 14-day Money Back Guarantee

We sell our software using “try before you buy” scheme and expect you to try our product before you purchase it. Therefore the refund request will be considered only if product doesn't operate correctly on a customer's PC.

Refund is not satisfied in the following cases:

Customer has not requested technical support before submitting refund request.
Customer refuses to follow instructions given by support team in order to make product to operate correctly.
Customer has purchased product on assumption that it does something that it is not designed for.
Customer has purchased product by mistake.
Product was purchased by different person.

Can not be refunded:

Order processing fee.
Reseller/Affiliate commission.

To request a refund, please complete and send us the Letter of Software Removal along with the following information:

Company Name
Contact Name
Billing Address
Delivery Address
City, State, Zip
Phone, Fax
The E-Mail address entered on the purchase transaction
Order reference number
Reason for refund

No further information is necessary, but we would welcome any additional comments you may have so that we may improve our products and services.