Software Support Policy
We are doing our best to satisfy every customer with rapid service. It's a pleasure to see that our customers appreciate it. Thank you for your kind words, they give us the energy for further improvement of our products and services.
The following Terms and Conditions govern the delivery of support service by HHD Software Ltd. with respect to Software Products developed by HHD Software.
HHD Software technical support is available 24 hours a day, 7 days a week and 365 days a year via e-mail, fax, forum, online knowledge base and online documentation. Phone support is available between 8:00 and 16:00 UTC Time, Monday to Friday (excepting statutory holidays).
- HHD Software provides free lifetime technical support for registered users
- HHD Software provides limited support for users of trial versions of products
- HHD Software provides limited or no support for users of free products
- HHD Software provides no support for any third party software or hardware
- HHD Software provides no technical support for legacy or discontinued products
Contacting Support Service
Before requesting technical support, please consider the following:
- Have you updated Microsoft® Windows® to the most recent version?
- Have you updated your HHD Software product to the most recent version?
- Is your question answered in the Software Product help files (Press the "F1" while using product)?
- Is your question answered in the Software Product Online Documentation?
- Is your question answered in our online demo movies?
- Is your question discussed in the HHD Software online forum?
- Is your question answered in our Knowledge Base?
To resolve your question we will need your order reference number to be provided and valid e-mail address to be specified.
Make sure your server/firewall/spam filter is configured to allow messages from our server, otherwise we cannot guarantee resolving of your request.
No Technical Support for problems encountered while using Software Product in a manner for which it was not designed, via misuse or modification will not be provided.
HHD Software will use reasonable efforts to provide Technical Support services, but cannot guarantee resolving of all asked questions.
Response times may vary based on volume of received support requests.