Knowledge Base

Category: Product:
1I need to get new license file for the purchased product. How can I do it? Applies to: Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: Device Monitoring Studio Server Applies to: USB Monitoring Control Applies to: Serial Port Monitoring Control Does not apply to :Virtual Serial Ports
2I can't see any traffic in product visualizers. What should I do? Does not apply to :Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Does not apply to :Device Monitoring Studio ServerDoes not apply to :USB Monitoring ControlDoes not apply to :Serial Port Monitoring ControlDoes not apply to :Virtual Serial Ports
3I've got an error during Device Monitoring Studio installation. What should I do? Does not apply to :Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: Device Monitoring Studio Server Does not apply to :USB Monitoring ControlDoes not apply to :Serial Port Monitoring ControlDoes not apply to :Virtual Serial Ports
4I can't uninstall the current version, installer fails. How can I fix it? Does not apply to :Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Does not apply to :Device Monitoring Studio ServerDoes not apply to :USB Monitoring ControlDoes not apply to :Serial Port Monitoring ControlDoes not apply to :Virtual Serial Ports
5My system is slowed down when running monitoring sessions, then starts to consume memory and hangs. What should I do? Does not apply to :Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Does not apply to :Device Monitoring Studio ServerDoes not apply to :USB Monitoring ControlDoes not apply to :Serial Port Monitoring ControlDoes not apply to :Virtual Serial Ports
6I've got troubles playing back log file with "Continuous" time scale. Playback stops/displays "bad memory condition". What should I do? Does not apply to :Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Does not apply to :Device Monitoring Studio ServerDoes not apply to :USB Monitoring ControlDoes not apply to :Serial Port Monitoring ControlDoes not apply to :Virtual Serial Ports
7I've reinstalled my PC and lost my license, how can I register my copy of software now? Applies to: Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: Device Monitoring Studio Server Applies to: USB Monitoring Control Applies to: Serial Port Monitoring Control Does not apply to :Virtual Serial Ports
8I’m trying to install the license, but an error occurs. How can I solve it? Applies to: Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: Device Monitoring Studio Server Applies to: USB Monitoring Control Applies to: Serial Port Monitoring Control Does not apply to :Virtual Serial Ports
9I've downloaded license file from the My Account, but it does not activate my copy of software. What should I do? Applies to: Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: Device Monitoring Studio Server Applies to: USB Monitoring Control Applies to: Serial Port Monitoring Control Does not apply to :Virtual Serial Ports
10I want to upgrade my copy of the product (license type). How can I do it? Applies to: Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: Device Monitoring Studio Server Applies to: USB Monitoring Control Applies to: Serial Port Monitoring Control Does not apply to :Virtual Serial Ports
11I can't install/uninstall your product, installer/uninstaller rolls back in the middle and reports failure. What should I do? Applies to: Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: Device Monitoring Studio Server Applies to: USB Monitoring Control Applies to: Serial Port Monitoring Control Applies to: Virtual Serial Ports
12I’ve installed your product, then I tried to run it, but got splash screen only and the program became unresponsive. How can I solve it? Does not apply to :Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Does not apply to :Device Monitoring Studio ServerDoes not apply to :USB Monitoring ControlDoes not apply to :Serial Port Monitoring ControlDoes not apply to :Virtual Serial Ports
13How do you deliver your products? Applies to: Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: Device Monitoring Studio Server Applies to: USB Monitoring Control Applies to: Serial Port Monitoring Control Does not apply to :Virtual Serial Ports
14How can I get a quote for your products? Applies to: Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: Device Monitoring Studio Server Applies to: USB Monitoring Control Applies to: Serial Port Monitoring Control Does not apply to :Virtual Serial Ports
15I've upgraded my product and applied license file. Product says it's activated, but it's still in the trial mode. What can I do? Applies to: Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: Device Monitoring Studio Server Applies to: USB Monitoring Control Applies to: Serial Port Monitoring Control Does not apply to :Virtual Serial Ports
16Installation fails at "Performing additional operations" step. How can I fix it? Does not apply to :Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: Device Monitoring Studio Server Applies to: USB Monitoring Control Applies to: Serial Port Monitoring Control Applies to: Virtual Serial Ports
17Application automatically closes several seconds after launch. Applies to: Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: Device Monitoring Studio Server Applies to: USB Monitoring Control Applies to: Serial Port Monitoring Control Applies to: Virtual Serial Ports
18I've downloaded a CHM file but when I try to open it, I get "Navigation to the webpage was canceled" error. How can I resolve it? Does not apply to :Hex Editor Neo Applies to: USB Monitor Applies to: Serial Monitor Applies to: Network Monitor Applies to: Device Monitoring Studio Applies to: Device Monitoring Studio Server Applies to: USB Monitoring Control Applies to: Serial Port Monitoring Control Does not apply to :Virtual Serial Ports